With this new centralized system, in lieu of printed paper Fastpasses, guests now have to link their tickets to the Disneyland App to view their Fastpass reservations. Let’s check out how the system rollout is doing in Tomorrowland, and more importantly, how it’s working for guests:
As you walk into Tomorrowland, you’ll notice that Fastpass kiosks for individual attractions, like Star Tours, now have covers over them.
New signage directs guests to the new centralized kiosks, which are located at the entrance to Tomorrowland Theater.
A new digital wait times board informs guests of current wait times and Fastpass return times.
The kiosks are certainly busy. There are only three machines available, but there is a Cast Member posted by the kiosks to help guests with any questions or issues. Conversely, having these kiosks centralized in one spot does help clear out clusters of people along attraction entrances and pathways.
The system is easy to use and fairly straightforward. We didn’t see the ability to toggle between different language menus, but again, if you need help, just alert the nearby Cast Member.
You start by scanning your ticket or phone, if you’ve linked your ticket to the Disneyland App. The opening by the scanner is big enough to fit all phones. A headphone jack, plus additional buttons with braille are available at the bottom for guests with disabilities.
You then use the touchscreen to scroll through the options and make your selection.
Once you’ve made your Fastpass selection, you receive a confirmation page with all the times and details.
If you’ve scanned your phone, the Fastpass then shows up integrated onto the app. Like MaxPass, you then scan that barcode at the Fastpass entrance. If you don’t have your ticket linked, you could probably take a photo of the screen with your phone as a reminder. Once in your return time window, simply scan your park ticket at the Fastpass entrance. (In any case, Cast Members are encouraging guests to download the app to best keep track of Fastpasses.)
If the test proves successful, individual kiosks by the attractions will be phased out in favor of centralized touch screen kiosks for multiple attractions in each area or land. However, we do hope they add additional kiosks, as the only three that were available consistently had backed-up lines, especially if guests have to scan in multiple tickets.
For now, these centralized Fastpass kiosks are just a test. Guest feedback will be an important factor in whether this method is rolled out across Disneyland.