In late October 2019, it was announced that swaps for FuelRod portable chargers, which are available throughout the Disney Parks, would go up in price from, well, free to $3. After widespread customer outcry, the decision to charge for swaps was reversed, and to this day, they remain free on property.
However, a class action lawsuit that was filed during those events has led to the introduction of a new “Founders” program from FuelRod, which would grant customers unlimited free swaps by simply signing up. You can read the full details of the program, plus find out how to sign up, in the company release below. While FuelRod swaps remain (thankfully) free throughout Walt Disney World, this may be especially useful for those looking to swap at airports, or even at Universal Orlando Resort, where swaps also require a fee.
FuelRod announces the availability of the “Founders” status in recognition of the continued support and loyalty of the most valued customers and “early adopters” of FuelRod’s world-first, power-on-the-go program. The creation of the “Founders” status also resolves pending litigation against it pertaining to changes in its policies regarding charges for swapping its devices. As a Founder, the customer can continue to enjoy free, unlimited swaps at any FuelRod kiosks. There is no cost to eligible customers to become a Founder.
Once verified, Founders will use the FuelRod app in conjunction with the kiosks to obtain free swaps under the program. The app will generate a scannable QR code that will be input at the kiosk at the time of the swap. The kiosk will then allow Founders to swap their existing FuelRods for free, even at kiosks that charge to swap.
All existing FuelRod customers are encouraged to verify their eligibility by completing a simple questionnaire at https://kiosks.fuel-rod.com/questionnaire.php.
NOTE: Upon verification, the customer must create an account on the FuelRod Mobile app using the same email address as indicated in the questionnaire before their “Founders” status can be automatically activated.
If the customer doesn’t already have the FuelRod app on their smartphone, they must download it and create their account using the same email address as indicated in the questionnaire.