Disneyland App Adds Chat Feature, “Know-Before-You-Go” Information Ahead of Buena Vista Street Reopening

Despite the ongoing closure of Disneyland and Disney California Adventure, Disney continues to update the Disneyland app. The latest version adds a feature that allows guests to chat with a Cast Member. It also provides up-to-the-minute “Know Before You Go” information.

The chat feature will prove handy as Disney prepares to reopen Buena Vista Street for shopping and dining at Disney California Adventure. Guests will likely have questions about which stores and locations are available.


The Chat with Us feature has been added to the app’s main menu. The button only appears when the guest is logged into a Disney account.


Tapping the button takes the guest to a familiar texting interface.

The “Know Before You Go” information is accessible from the app’s home screen.


Two buttons are available: one for Downtown Disney District, the other for the Disneyland Resort.


The Downtown Disney District screen provides information on reopened stores and dining locations, as well as an overview of health and safety protocols.


The Disneyland Resort button displays information about Downtown Disney District, followed by Disneyland Resort closing information.


Guests need to scroll down to find specific details, such as Park Reservation System information and the suspension of ticket sales.

With Disneyland shuttered for the foreseeable future, mostly bad news has been coming out of Anaheim. With 10,000 Cast Members to be laid off and the resort being the subject of Joe Biden ads and Elizabeth Warren inquiries, the California destination’s future is cloudy.

The Walt Disney Company restored the salaries of its Senior Executives in late August, when thousands of Cast Members were still on furlough.

We at WDWNT are supporting these Cast Members as much as possible. You can help too! Tune in to our 65-hour broadcast on Thanksgiving weekend and help raise money for the Cast Member Pantry.

The donation-based organization also has an Amazon Wish List as well as Venmo—their account is: @castmemberpantry. Cast Members can email Cast Member Pantry or contact them via their Facebook page to book a 15-minute “shopping” window.