CEO Bob Chapek Confirms Disney Park Pass System, Virtual Queues are Here to Stay
After addressing capacity, Disney CEO Bob Chapek spoke about theme park technology today at the J.P. Morgan Global Technology, Media, and Communications Conference.
Chapek cited the new Disney Park Pass theme park reservation system and virtual queues, such as the boarding groups for Star Wars: Rise of the Resistance, as examples of how technology helped guests stay safe during the COVID-19 pandemic.
Virtual queues are a hot topic in the theme park community, with many guests either loving or hating the system. However, the virtual queue process has already undergone many changes to make it easier for guests, and Disney will likely continue to hone the process.