The Walt Disney Company participated in a Q&A session today at Morgan Stanley’s 2022 Technology, Media & Telecom Conference. Disney CFO Christine McCarthy was there to represent the company.
McCarthy was quoted saying that Genie+ and Lightning Lane improves the guest experience at the parks.
“Some people have more money than they have time and others have more time than they have money,” stated McCarthy.
She talks about how Genie is a free service that you can download on your mobile device to help plan your day at a Disney park. And then further states how you can “buy up” through the service and purchase an individual Lightning Lane which is “sort of like the old Fastpass,” she stated.
Genie+ originally received a lot of backlash from guests, due to “Fastpass” previously being a free service at Walt Disney World.
McCarthy was also recently quoted saying that reducing food portion sizes for guests would also help increase profits for the Disney Parks.