Disney May Never Return to Former Capacity to Avoid ‘Parks Bursting at the Seams,’ Says Executive

The Walt Disney Company participated in a Q&A session today at Morgan Stanley’s 2022 Technology, Media & Telecom Conference. Disney CFO Christine McCarthy was there to represent the company.

In addition to being quoted saying that character meet and greets will soon be returning to the parks, McCarthy also spoke on the current crowd levels at the parks during the COVID-19 pandemic.

When asked about park capacity, McCarthy said the parks are not yet back to their “normal” capacity. She said attendance levels will not be returning to what they were pre-pandemic.

According to McCarthy, Disney is “managing things differently now.” With Disney’s new reservation system, the company is able to track how many guests are going to the parks each day, which allows for better crowd management.

McCarthy stated that Disney does “not want to have the parks bursting at the seams.” When the parks aren’t overwhelmingly crowded, guests have a more enjoyable time and are more likely to spend more money.

McCarthy was also recently quoted saying that reducing food portion sizes for guests would also help increase profits for the Disney Parks.

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