Despite brushing off fan concerns, Chapek added that Disney tries to “make everybody happy all the time,” but he realizes that achieving that isn’t really possible. He then said that his own personal feelings about Disney aren’t what’s important, but what is how people feel about the company. Previously, Chapek has been openly resentful about being called a “bean counter” by fans.
Chapek succeeded Bob Iger as Disney CEO in 2020, right before the COVID-19 pandemic forced the company to close its theme parks worldwide. Previously, Chapek was Chairman of Walt Disney Parks and Resorts before being promoted to Chairman of the Parks, Experiences, and Products division.
Do you think Chapek is being too dismissive of fan criticism? Are fans complaining too much to have any real impact? Share your thoughts in the comments!