Disney Parks Chairman Josh D’Amaro Says Newly Announced Changes Are a Result of Listening to Guests
After a slew of changes was announced for Walt Disney World and Disneyland Resort this afternoon, Disney Parks Chairman Josh D’Amaro gave an interview with the New York Times. The changes, which included bringing back free parking and easing reservation requirements, have been well received by fans.
Some applauded the changes as a result of the return of CEO Bob Iger, who took over when Bob Chapek was fired last November. D’Amaro was quick to disagree — and take a little credit for the decisions.
“This is not necessarily about a change in leadership,” Mr. D’Amaro said. “I have a lot of face-to-face conversations with guests when I’m walking the parks, and I read a lot of their comments online.
“If you move a tree, if you change a procedure, if you start asking for reservations — that’s a big deal to our guests,” he added. “They care. They really, really care. And if people care that much, then I have an obligation to listen and, when appropriate, to make some changes and modifications.”
One of the changes at Walt Disney World will bring complimentary on-ride PhotoPass digital downloads as a new perk for Disney Genie+. The FastPass+ replacement is often a complaint of fans, who resent having to pay for a previously free program.
“We believe in the Genie product, which has been incredibly popular, but we’re going to continue to look at ways to add more value,” Mr. D’Amaro said. Past earnings calls have revealed that approximately 50% of Walt Disney World guests purchase Genie+.
D’Amaro started his tenure at the Walt Disney Company in 1998. He eventually served as President of Disneyland Resort before moving to President of Walt Disney World Resort in 2019. He was named Chairman of Disney Parks, Products and Experiences in 2020 amidst the COVID-19 closure of Disney Parks worldwide.
Disney Parks, Experiences and Products consists of Disney’s travel and leisure businesses, which include six theme park-resort destinations in the United States, Europe, and Asia; the Disney Cruise Line; the Disney Vacation Club; Adventures by Disney; and Disney’s global consumer products operations, which includes toys, apparel, home goods, digital games and apps; the world’s largest children’s print publisher; Disney store locations; and shopDisney.