As part of the Q1 2023 earnings call today, Disney CFO Christine McCarthy announced that capacity in peak periods at the Disney Parks has been cut by 20% compared to pre-pandemic, even with attendance up at the Disney Parks.
This change goes hand in hand with the Park Pass reservations system championed by McCarthy as well as Disney Parks, Experiences, and Products Chairman Josh D’Amaro. Despite many complaints about the system, it appears that capacity reduction efforts mentioned in previous earnings calls are actually in effect. Last year, McCarthy told Morgan Stanley investors that the parks may never return to full capacity to improve the guest experience.
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